Services

System Development

System DevelopmentFrom the planning to implementation, we manage every phase of the system development life cycle.

System Administration

System AdministrationOnce a system is in place, we proactively monitor the system to ensure its reliability and efficiency.

Network Security

Network SecurityTo ensure the availability of every system, we secure the entire network from threats.

Technical Support

Technical SupportFrom training to trouble-shooting, we assist our clients in making the most of their systems.

Our Services

System Development

Robert Harris develops high quality software ranging from simple desktop applications to complex industrial-strength distributed applications that work in local and wide area networks. We apply sound software-engineering principles and use advanced processes to develop high-quality software systems. Some of the most important qualities that characterize Robert Harris' products are their reliability and robustness, understandability, maintainability, evolvability, reusability and interoperability.

Robert Harris' broad experience in system study and requirement analysis, development of software and complex database systems, and the design, installation and supervision of networks, combined with the state-of-the-art methodologies it applies provide it a solid foundation for the production of software systems that meet the highest standards in software technology.

System Administration

System Administration is, in essence, the integration of diverse vendor products into a working business solution. Five corporations could all buy identical hardware and software, and yet each site would be entirely unique. System administration is the point where all of the disparate needs and characteristics of the hardware, software, network, users, corporate policies and business environment collide.

System administration is about intricacy - the complex interplay of large interrelated components. System administrators deal with volumes of highly technical information, hundreds of products, thousands of commands and the individual, changing needs of corporations, departments, users and customers.

Network Security

Robert Harris has a proven track record of delivering high quality security solutions. Robert Harris will evaluate your hardware (servers, data connections, nodes, etc.), software (O/S, database, applications, etc.), network security/communications as well as your corporate policies, procedures and standards. The result will be a thorough understanding of what risks your IT system is vulnerable to and, most importantly, what improvements should be made to strengthen your business network.

Technical Support

We treat all requests as urgent. 99% of calls for service are passed to a qualified service representative who is able to begin working on your concerns immediately. 90% of all requests are resolved on the same business day.

If your problem is more complex and further analysis is needed, we will provide you with daily progress reports as we work to resolve the issue. If you encounter a software problem that we cannot resolve right away, we will provide you with a work-around or a "hot fix" to ensure your system stays up and running.

We record every service call in our problem-tracking database. This ensures that other Client Services Representatives can stay on top of the status of the call. It also means that we as a team can quickly identify solutions to similar issues. And finally, the database is used to guide the efforts of our development team.

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